Knowledge Center

Manage your license information

To submit and manage your license information, click on your account icon to access the ‘My Account’ page. On the top-right of the page, you can enter, submit, and manage your license information.

Once your license information is submitted, you will receive an email confirming that the license verification is in progress. The status will then update from ‘Pending Submission’ to ‘Verification in Progress’.

Once approved, you will receive another email confirming that your license has been approved. The status will update from ‘Verification in Progress’ to ‘Approved,’ and you will gain full access to all features of Cura x Cura.

License submission may be declined if the information provided is invalid or inaccurate (e.g., expired license or inaccurate details). In this case, you will receive an email notifying you that the license has been declined, and the status will change from ‘Verification in Progress’ to ‘Declined.’ You can then re-submit your valid and accurate license information for verification.

Manage your seller’s permit

To submit and manage your seller’s permit information, click on your account icon to access the ‘My Account’ page. On the right of the page, you can enter, submit, and manage your seller’s permit.

A seller’s permit is not mandatory. However, if you would like to waive the sales tax, please upload your seller’s permit information at your earliest convenience.Cura x Curawill not charge sales tax at the time of purchase but may apply sales tax on an annual basis. If this information is not provided, we will reach out to request your seller’s permit and notify you when sales tax will be applied.

Reset your password

To change your password, click on your account icon to access the ‘My Account’ page. On the bottom of the page, you may change your password by entering your old and desired new password.

If you forgot your password, click on ‘Forgot your password’ on the Sign In page and follow the prompts on the next screen by entering your email address. An instruction to reset your password will be sent to your email. If you do not receive the instruction email, check your email account’s Spam folder.

If you still cannot find the email, please reach out to us at support@curaxcura.com or through our live chat.

Create patient orders

There are two ways to order patent herbs for your patient:

1. Navigate to your specific patient on the Patients page and click on ‘Order Product’. This will automatically navigate you to the Products page and select your patient to continue ordering products.

2. Navigate to the Products page and click on ‘Select Patient/Dispensary’ and ‘Select Patients’ to select the specific patient to continue the ordering of products.

Order a customized formula for your patient

There are two ways to order customized formulas for your patient.

1. Navigate to your specific patient in the Patients page and click on ‘Build Formulas’. This will automatically navigate you to the Build Formulas page and continue building and ordering customized formulas.

2. Navigate to the Build Formulas page and click on ‘Select Patients’ to select the specific patient to continue building the customized formula.

One-click reorder for your patient

To do a quick reorder for a patient, simply navigate to the Patients page and click on ‘Order History’ of the specific patient you want to do the reorder for.

Navigate to the order you want to reorder and click on ‘Place order again’. This will automatically add the order to your cart.

Connect Your Bank Account

• From the Home page, navigate to Settings > Payouts.
• Connect your bank account to Stripe to receive payouts.
• Payouts are deposited into your bank account monthly at the beginning of each month.

Set Up Your Patient Markup

• Once your bank account is connected, go to Settings > Markup.
• Configure your preferred markup for each product type.
• Markups can be set as either a Fixed Amount or a Percentage.
• Ensure the status for each markup rule is enabled so it applies correctly.

Ordering for Patient

When ready to checkout for your patient, select Send to Patient for Payment from the Cart. This will navigate you to the Patient Cart.

From the Patient Cart, you may update the markup on the products ordered by clicking on the pencil next to markup amount. Once the markup is final, you may click on Send to Patient for Payment.

On the Patient Checkout page, please enter all required contact and shipping information of the patient if not yet saved in the patient profile. Once done, click on Send to Patientand a payment link will be sent to your patient’s email.

• Your patient will pay the product cost, markup, shipping fee, and applicable tax.
• After the prescription order is paid, you can view the transaction details including the markup earned in Order History.

Create clinic or patient orders

• Create a clinic order if this is for yourself or if you want the order shipped to your clinic.
• Create a patient order if you want the order shipped directly to your patients.

Option 1: After clicking ‘Build Formulas’, you may choose to place an order for your dispensary or a specific patient. If you’re ordering for your clinic or yourself, simply select ‘My Dispensary’. For patient orders, select ‘Select Patients’. You may select an existing patient and update their information if needed, or click ‘Add New’ to create a new patient profile by providing the required details.

Option 2 (Not available for student accounts): You can create orders for yourself, your clinic, or patients through the ‘Patients’ module. In the Patients module, you can build customized formulas for existing patients by clicking ‘Build Formulas’ or ‘Create Patient’ to order new patients. To create an order for yourself or your clinic, click ‘Build Formulas for Dispensary’, which will direct you to the Build Formulas Module with the selected accounts.

Please note that for student accounts or practitioner accounts that are under verification, pending submission, or in declined status, you are not allowed to order for patients. However, you can place orders for yourself or your clinic’s needs. Once your practitioner account is approved, you will be able to start ordering for your patients.

How to build formulas - Granules

Step 1: Choose parties

Order For: Select the party you want to order this formula for. Choose ‘My Dispensary’ if this is for yourself or if you want the order to be shipped to your clinic. Choose ‘Select Patients’ if you want the order to be shipped directly to your patients.

Step 2: Choose Product Type.

Product Type: Select the product type you would like the formula to be made into. Cura x Cura offers Granules, Capsules, Decoctions, and Raw Herbs. Please note that once you proceed from Step 2, you cannot change the product type unless you choose to start over. Currently, we do not support interchange options.

Application: By default, ‘Internal Use’ is selected. However, you have the option to choose ‘External Use’. Please be aware that certain herbs are designated for external use only. If this option is not selected, you will not be able to process your order.

Step 4: Prescription (Optional)

Use this section to write any prescription notes. For any special requests to Cura x Cura, please use the “Any Special Requests to Cura x Cura” field.

How to build formulas - Capsules

Step 1: Choose parties

Order For: Select the party you want to order this formula for. Choose ‘My Dispensary’ if this is for yourself or if you want the order to be shipped to your clinic. Choose ‘Select Patients’ if you want the order to be shipped directly to your patients.

Step 2: Choose Product Type.

Product Type: Select the product type you would like the formula to be made into. Cura x Cura offers Granules, Capsules, Decoctions, and Raw Herbs. Please note that once you proceed from Step 2, you cannot change the product type unless you choose to start over. Currently, we do not support interchange options.

Application: By default, ‘Internal Use’ is selected. However, you have the option to choose ‘External Use’. Please be aware that certain herbs are designated for external use only. If this option is not selected, you will not be able to process your order.

Step 4: Prescription (Optional)

Use this section to write any prescription notes. For any special requests to Cura x Cura, please use the “Any Special Requests to Cura x Cura” field.

How to build formulas - Raw Herbs

Step 1: Choose parties

Order For: Select the party you want to order this formula for. Choose ‘My Dispensary’ if this is for yourself or if you want the order to be shipped to your clinic. Choose ‘Select Patients’ if you want the order to be shipped directly to your patients.

Step 2: Choose Product Type.

Product Type: Select the product type you would like the formula to be made into. Cura x Cura offers Granules, Capsules, Decoctions, and Raw Herbs. Please note that once you proceed from Step 2, you cannot change the product type unless you choose to start over. Currently, we do not support interchange options.

Application: By default, ‘Internal Use’ is selected. However, you have the option to choose ‘External Use’. Please be aware that certain herbs are designated for external use only. If this option is not selected, you will not be able to process your order.

Step 4: Prescription (Optional)

Use this section to write any prescription notes. For any special requests to Cura x Cura, please use the “Any Special Requests to Cura x Cura” field.

How to build formulas - Decoction

Step 1: Choose parties

Order For: Select the party you want to order this formula for. Choose ‘My Dispensary’ if this is for yourself or if you want the order to be shipped to your clinic. Choose ‘Select Patients’ if you want the order to be shipped directly to your patients.

Step 2: Choose Product Type.

Product Type: Select the product type you would like the formula to be made into. Cura x Cura offers Granules, Capsules, Decoctions, and Raw Herbs. Please note that once you proceed from Step 2, you cannot change the product type unless you choose to start over. Currently, we do not support interchange options.

Application: By default, ‘Internal Use’ is selected. However, you have the option to choose ‘External Use’. Please be aware that certain herbs are designated for external use only. If this option is not selected, you will not be able to process your order.

Step 4: Prescription (Optional)

Use this section to write any prescription notes. For any special requests to Cura x Cura, please use the “Any Special Requests to Cura x Cura” field.